MANAGEMENT: Job descriptions, duties, work procedures, performance reviews, methods and systems.

Job descriptions detail job roles and responsibilities. They tell where a job begins, ends, and to whom the position reports. The job description establishes the minimal requirements of a position. It is the baseline for judging performance and results.

A job description is an overview of what you are asking your employee to do.

Job duties list specific responsibilities.

Job procedures are how you expect the person in this role to execute these duties.

Together the description, duties and procedures form the system that makes your business work. They represent the readily available knowledge of your company. The individuals working within the company bring their own knowledge to their work. When they're off-duty your company continues to function with the knowledge built into the system.

A system that is obvious, straightforward and intuitive is smart. Knowledge has been built into it to perform work with little effort from the operator. The better this system is, the better your customers are served by the employees who are available and working. When a valuable employee is no longer working for your firm, the company can suffer a great loss.

To grow a business, wise managers ask employees to develop and document the procedures as they apply and perform them. Improving systems increases efficiency and effectiveness which translates into lower costs and higher profits.

By John, Kathleen and the Be Cause Team

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